Negative feedback from selling cakes?

How do you deal with negative feedback? I heard recently a great quote I wanted to share with you regarding negative feedback from disgruntled customers. ‘It’s not about having a problem with a customer – it’s how you react to that problem.’ That is the power of dealing with the feedback professionally.   So what…

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Pricing cake? – Recipes in ‘cups,’ grams or ounces

Pricing cake when a recipe asks for cups or grams makes pricing an ‘interesting’ process. When pricing cake –  how do I do it? This is one of the most common queries I get. What makes this exercise so tricky? If the chosen recipe requires ‘cups’ as the measuring unit. However the ingredients weight printed…

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What about cake sizes?

Cake sizes and the importance of asking questions My thoughts this week are about cake sizes.   Sometimes you may get a customer who would like to order a huge cake.   I had one like that – the lady wanted it to feed 150 people at the party. The cake was so huge –…

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Cake Business – How safe are your cake pictures?

How do you keep your cake pictures safe? Just this last week a friend of mine had her computer ‘blow up’. Not literally. It just died…  . But she was panicking of course, because of all the treasures, cake pictures and work that her computer held. I was wondering are you a cake decorator? How…

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How do you take a cake order from a customer?

How do you get a new cake order? How do you book out time for a customer and get a cake order? During the conversation do you immediately look at your electronic calendar? Are you doing this in view of the customer? Do you look there and then to see if you have space for…

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3 Essential Questions to Ask a Cake Customer

3 Essential questions to ask a cake customer Missing out on these 3 Essential questions to ask a cake customer can cause a waste of time and therefore money.  So it’s worth being aware of the potential pitfalls.   Here is the back story.   So the day arrives when someone – (a stranger) asks…

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Discounting your cakes?

Discounting your cakes? One of the things I like to ask our cake decorating community is ‘Are you discounting your cakes?’ The astonishing thing is some cake decorators are not even sure of what the price should be!   Recently I had a conversation with a young lady. Let’s call her Michelle. She was so…

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Sharp edges on a fondant cake needed?

Sharp edges on a fondant cake needed? Here is how! If you have ever wondered how to get totally sharp edges on a fondant cake – then look no further.   I was looking around for some interesting craft tips to share with you – and have found a lot of interesting techniques.  Some are…

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Customer records and finding them quickly

Customer records and finding them quickly My thoughts today are regarding customer records and how to locate these quickly and effortlessly when needed.   Let me tell you why I was reminded of this query. Recently I was tasked with booking a local restaurant table for four. I had visited this establishment only once before.…

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Cake Pricing – how to make tracking customer cake orders simple

Calling all Cake Decorators CakeCoachOnline announces the arrival of another fabulous new product to the merchandise line. The Customer Order pads are now available is a small size of 25 sets to a pad (as well as its big brother of 50 sets)  They are available now to purchase as a single pad or in…

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